Frequently Asked Questions
- Show All
- Hours of Operation
- Ordering Online
- Local Delivery
- Express Shipping
- Refer a Friend Program
- Points Program
- Mon - Sun - 8am - 5pm (Last call is officially changed to 5pm)
- Orders after last call will be delivered next day.
- Christmas Eve – 8am – 12pm*
- Christmas Day – Closed
- Boxing Day – Open
- New Years Eve – 8am – 12pm*
- New Years Day – Closed
- Sunday, Jan 2nd – Open
- *Orders received after 12pm are delivered the following day business day.
Delivery Locations (Same Day Delivery)Please order and pay before 5pm to get same day delivery. Currently we deliver same-day to the following locations:
- North York
When will I get my order?If you order and pay before 5pm you will get it the same day as long as you're in our local delivery area.
- After you've ordered and paid, your order will get processed and packaged.
- When your order is on the road you'll get an email notification, from there it can take 1 to 4 hours. It can be quicker or slower depending on how many orders are going to your area.
- The driver will also call / text you BEFORE coming to your location.
- If you do not answer the phone or respond to us over email we'll have to skip your order. If you're going to be out then you must leave instructions on your order or you'll have to contact us to reschedule.
- If we have skipped your order please contact us via email to reschedule
Is it safe to order from Big Green Train?Yes, it is safe and secure to order from Big Green Train. Your information is kept confidential and your privacy is our top priority. Big Green Train is secured using SSL encryption technology and your personal information is never shared with anyone.
How do I order from Big Green Train?
- Please register first for easy checkout. Then login to buy.
- Browse our high grade cannabis at biggreentrain.com then click on Add to Cart
- When you're ready to Checkout just click on the Shopping Cart on top-right side of your screen
- Fill in your information and choose your desired form of payment. We only accept Interac Email Money Transfer or Cash on Delivery (local orders) currently.
- Once you complete the checkout process pay close attention to the next page. You will see your order number and payment instructions.
What is E-Transfer and how do I do it?Upon checkout you will receive instructions on how to complete your payment using email money transfer or e-transfer. Please have your order number handy should you have any questions. https://youtu.be/wM0HE-l6XWo
Can I get a refund?We issue refunds or exchanges on a case-by-case basis. If you are unsatisfied with any of our products please contact us through our online form. Our management team will personally assess your case and decide what should be done. We go out of our way to provide the best customer service that we can offer but sometimes mistakes do happen. Please note that Edibles are not eligible for exchange. Store credit will be issued at our discretion. Thank you for your understanding and cooperation.
Can I request a delivery time?
In short, no. Upon checkout you will have the opportunity to leave instructions for our delivery staff. Some examples include: "Please call before dropping off" and "Please deliver between 1pm to 8pm" and "Please leave it in the mailbox" or "Please leave with my spouse".
We always try our best to accommodate any reasonable requests. We apologize in advance if we cannot accommodate your request. Please try to understand and be courteous.
Where is my order or what’s the ETA?
For general ETA please email us here. Orders are generally delivered in the afternoon to evening. If you have special instructions please leave them in your order notes at checkout or just email them to us if you forgot.
Please do not call our dispatcher for ETA. This will only slow down your order and everyone else.
Delivery (Private Courier)
- Big Green Train delivers by both private courier and also by Canada Post. If you're lucky enough to live in the core GTA, we can deliver your order straight to your door, and often, the same day! We cannot guarantee delivery times but the sooner you get your order in, the sooner you will get it.
- Last call is typically 5pm. Our drivers don't stop at 5pm. But any new orders after 5pm are scheduled for next day delivery.
Same-Day Delivery (Private Courier)
- Same Day Delivery can be had if you live in the core Toronto area. During regular hours, orders must be received before 5pm for Same Day Delivery. (This is highly dependant on how busy we are and dependant on any inclement weather.) Please get your orders in well before 5pm to ensure same-day delivery.) Orders after 5pm will be delivered next day.
- To avoid any disappointment and to ensure we get to your order please order the day before.
I can’t meet your driver. Now what?If you are not available to meet our driver please consider our mail option at checkout. If you live in the local GTA but would like your order delivered by mail please choose Express Shipping at checkout. You will usually get it next business day.
Can I pay by CASH?
In most cases, you will have the option to pay by Cash. If the option is available to you at Checkout then simply choose Cash to complete your order. Please note that you must have exact change for the driver as our drivers do not carry change.
Note: If you must pay for your order all in coins then you must put them in coin tube rolls. If you choose not to put your coins in rolls, the driver does not have time to count it and your delivery will be cancelled.
Shipping LocationsWe now ship all across Canada! Yes, Canada only.
Shipping (Mail Delivery)
- The shipping minimum order amount varies by location. Just enter your postal code in the cart and follow the prompts to see what is required for your region. In some cases, you can expect your order within 1-2 business days. Your order will be shipped via Canada Post in a smell proof, discreet package. If you do not receive a tracking number from us within 24 hours, relax, maybe we just missed it. Just shoot us an email to get your tracking number.
- Free shipping also varies by region. So enter your postal code in the cart page to see what is required to get free shipping.
- We will not ask Canada Post to "require signature" unless you ask us to.
My order shows “Delivered” but I didn’t get it. Now what?
- Please wait 48 hours before reaching out to us about missing orders from Canada Post. Sometimes they are met with delays. Especially during the holidays.
- If your order goes missing, we will, at our discretion, replace your order 1 time for orders up to $150.00. If your orders are prone to going missing we will either "request for signature" with Canada Post or we will no longer ship to your address.