We issue refunds or exchanges on a case-by-case basis. If you are unsatisfied with any of our products please contact us through our online form. Our management team will personally assess your case and decide what should be done. We go out of our way to provide the best customer service that we can offer but sometimes mistakes do happen. Please note that Edibles are not eligible for exchange. Store credit will be issued at our discretion. Thank you for your understanding and cooperation.