My order shows “Delivered” but I didn’t get it. Now what?
- Please wait 48 hours before reaching out to us about missing orders from Canada Post. Sometimes they are met with delays. Especially during the holidays.
- If your order goes missing, we will, at our discretion, replace your order 1 time for orders up to $150.00. If your orders are prone to going missing we will either "request for signature" with Canada Post or we will no longer ship to your address.
Shipping Times
Shipping (Mail Delivery)
- The shipping minimum order amount varies by location. Just enter your postal code in the cart and follow the prompts to see what is required for your region. In some cases, you can expect your order within 1-2 business days. Your order will be shipped via Canada Post in a smell proof, discreet package. If you do not receive a tracking number from us within 24 hours, relax, maybe we just missed it. Just shoot us an email to get your tracking number.
- Free shipping also varies by region. So enter your postal code in the cart page to see what is required to get free shipping.
- We will not ask Canada Post to "require signature" unless you ask us to.
