Can I pay by CASH?
In most cases, you will have the option to pay by Cash. If the option is available to you at Checkout then simply choose Cash to complete your order. Please note that you must have exact change for the driver as our drivers do not carry change.
Note: If you must pay for your order all in coins then you must put them in coin tube rolls. If you choose not to put your coins in rolls, the driver does not have time to count it and your delivery will be cancelled.
I can’t meet your driver. Now what?If you are not available to meet our driver please consider our mail option at checkout. If you live in the local GTA but would like your order delivered by mail please choose Express Shipping at checkout. You will usually get it next business day.
Delivery (Private Courier)
- Big Green Train delivers by both private courier and also by Canada Post. If you're lucky enough to live in the core GTA, we can deliver your order straight to your door, and often, the same day! We cannot guarantee delivery times but the sooner you get your order in, the sooner you will get it.
- Last call is typically 5pm. Our drivers don't stop at 5pm. But any new orders after 5pm are scheduled for next day delivery.
Same-Day Delivery (Private Courier)
- Same Day Delivery can be had if you live in the core Toronto area. During regular hours, orders must be received before 5pm for Same Day Delivery. (This is highly dependant on how busy we are and dependant on any inclement weather.) Please get your orders in well before 5pm to ensure same-day delivery.) Orders after 5pm will be delivered next day.
- To avoid any disappointment and to ensure we get to your order please order the day before.
Where is my order or what’s the ETA?
For general ETA please email us here. Orders are generally delivered in the afternoon to evening. If you have special instructions please leave them in your order notes at checkout or just email them to us if you forgot.
Please do not call our dispatcher for ETA. This will only slow down your order and everyone else.
Can I request a delivery time?
In short, no. Upon checkout you will have the opportunity to leave instructions for our delivery staff. Some examples include: "Please call before dropping off" and "Please deliver between 1pm to 8pm" and "Please leave it in the mailbox" or "Please leave with my spouse".
We always try our best to accommodate any reasonable requests. We apologize in advance if we cannot accommodate your request. Please try to understand and be courteous.
When will I get my order?If you order and pay before 5pm you will get it the same day as long as you're in our local delivery area.
- After you've ordered and paid, your order will get processed and packaged.
- When your order is on the road you'll get an email notification, from there it can take 1 to 4 hours. It can be quicker or slower depending on how many orders are going to your area.
- The driver will also call / text you BEFORE coming to your location.
- If you do not answer the phone or respond to us over email we'll have to skip your order. If you're going to be out then you must leave instructions on your order or you'll have to contact us to reschedule.
- If we have skipped your order please contact us via email to reschedule
Delivery Locations (Same Day Delivery)Please order and pay before 5pm to get same day delivery. Currently we deliver same-day to the following locations:
- North York