Big Green Train and COVID-19

Update April 17, 2020: In our continuing effort to provide a safe, discreet and no contact delivery experience, we ask that you please choose Email Money Transfer at checkout. Fast Shipping via Xpresspost is now available anywhere in Toronto for your safety.

Update: March 24, 2020: Our last call is back to 5pm. Sorry for any confusion this may have caused.  

Update: March 23, 2020: We are extending our hours to serve you during these trying times. Last call will be at 8pm instead of 5pm until further notice. 

At Big Green Train, the safety and well-being of our customers and staff are high priority.

To our customers:

First and foremost, we would like to thank our loyal customers for trusting Big Green Train and continuing to support us during these trying times. We truly appreciate it and don’t-for-one-second take it for granted. So, thank you from all of us. We are following the guidelines provided by Health Canada and we also encourage our customers to practice social distancing. If at all possible, please choose to pay by Email Money Transfer, that way our staff can deliver your order and provide a near no-contact delivery experience. If you have a mailbox or concierge we can use that would be ideal.

Regarding our staff:

We are continuing to maintain the highest level of disinfection and sanitation practices in our office and shipping locations. We have sufficient personal protective equipment and supplies. We are following the guidelines of Health Canada and are practising social distancing, our staff are working from home whenever possible and self-isolating when falling ill.

You can count on Big Green Train to provide a safe, secure and discreet ordering experience. Should you have any questions or concerns please do not hesitate to reach out to us for more information.

We know these are tough times. We want to help you get through it by providing a great service and a stellar product. Thank you for your cooperation and we hope you and your family stay healthy.

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